Shipping policy

1. Shipping Area

We currently ship within the Continental United States only.

We do not ship to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • P.O. Boxes

2. Shipping Locations & Carriers

Orders are shipped from our local U.S. warehouses located in Georgia (GA), California (CA), New Jersey (NJ), and Florida (FL), depending on product availability and your delivery location.

We work with trusted carriers including UPS, USPS, FedEx, and DHL.

Orders may be shipped in multiple packages depending on the product, package size, weight, warehouse availability, and carrier requirements.

3. Order Processing & Delivery Time

Orders typically require 5–7 business days to process before shipment.

During major sales events, promotional periods, holidays, or periods of high order volume, processing may take longer than usual.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

After dispatch, please allow approximately 5–7 additional business days for delivery.

Estimated total delivery time: 10–14 business days.

Business days are Monday through Friday and exclude weekends and public holidays.

All delivery timeframes provided by Yozma are estimates only. Actual delivery times may vary depending on carrier performance, weather conditions, peak shipping periods, public holidays, transportation disruptions, or other circumstances outside our reasonable control.

For shipments handled by third-party logistics providers, tracking information provided after dispatch may be the primary shipping documentation available.

If you have registered an account on yozmasport.com, you may also check your order and tracking information through your account.

For questions regarding your shipment, please contact support@yozmasport.com. Our team generally responds within 24 hours.

4. Address Changes & Delivery Modifications

Please carefully review your shipping address and contact information before placing your order.

Before Shipment

There is no charge for changing your shipping address before a tracking number has been issued.

Please contact us as soon as possible if you need to make any changes.

After Shipment

Once an order has shipped, address changes or delivery modifications are subject to carrier availability and may result in additional charges or delivery delays.

If an address change is requested after shipment, an additional $50 per item may apply.

If the package has already been successfully delivered to the original address, any additional shipping or reshipment requested by the customer may be subject to additional charges.

Changes made after shipment, including address changes, shipment holds, or delivery preference updates, may delay delivery.

If you would like to change the color, size, or model of your e-bike, please contact us before your order ships.

5. Refused or Undeliverable Shipments

Please make sure your shipping address and contact information are complete and accurate before placing your order.

If a customer refuses delivery, or if a shipment is returned to us as undeliverable due to an incorrect or incomplete address, repeated unsuccessful delivery attempts, or other reasons attributable to the customer, a $180 shipping and handling charge may apply.

Any applicable charges will be determined based on the circumstances of the shipment.

6. Split Shipments

Due to carrier weight, package-size, battery transportation, or warehouse fulfillment requirements, some orders may be shipped in multiple packages.

Separate shipments may help:

  • Reduce the risk of shipping damage
  • Comply with carrier size and weight requirements
  • Improve package tracking
  • Improve overall shipping efficiency

As a result, you may receive multiple tracking numbers for a single order, and individual packages may arrive on different days.

For questions regarding your packages or tracking information, please contact support@yozmasport.com.

IN 10 Pro Orders

The IN 10 Pro bike and battery are shipped separately due to carrier weight limits and battery transportation requirements.

Customers should therefore expect separate packages and separate tracking information. The bike and battery may arrive on different days.

7. Accessory Shipping

For accessory-only orders:

  • Orders of $99 or more: Free shipping is available.
  • Orders under $99: Shipping charges are calculated based on the delivery location and will be displayed at checkout.

Shipping availability and delivery times may vary depending on your location, inventory availability, and carrier service.

8. Return Shipping Costs

If a return is requested for reasons attributable to the customer, the customer is responsible for the applicable return shipping costs.

Original shipping charges and return shipping costs are non-refundable unless otherwise required by applicable law or unless the return results from an error on our part.

If the product received is damaged, defective upon arrival, or incorrect due to an error by Yozma, the customer will not be responsible for the applicable return shipping costs once the issue has been reviewed and confirmed by our customer service team.

Standard return shipping fees are:

  • E-bike: $180 per unit
  • Accessory: $30 per item
  • Battery: $100 per unit

For complete return eligibility requirements, refund terms, and procedures, please review our Return & Refund Policy.

IN 10 Pro Returns

Because the IN 10 Pro bike and battery are shipped separately, they must also be returned separately.

This is required due to carrier weight limits and battery transportation requirements.

Attempting to combine the bike and battery into a single return shipment may result in additional charges or rejection by the carrier.

Applicable return shipping fees are:

  • Bike: $180 per unit
  • Battery: $100 per unit

9. Shipping Delays

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

  • Carrier delays
  • Severe weather
  • Public holidays
  • Peak sales or shipping periods
  • Transportation disruptions
  • Customs or regulatory processing, where applicable
  • Other unexpected logistics conditions

All estimated processing and delivery times are based on historical order data and are provided for reference only.

If your order has not arrived within the estimated delivery timeframe, please contact support@yozmasport.com.

Our team will assist you in reviewing the tracking information and shipment status.

10. Lost, Stolen, or Misdelivered Packages

If your package is lost, missing, or appears to have been delivered to the wrong location, please contact support@yozmasport.com as soon as possible.

Our team will assist you in reviewing the tracking information and, where applicable, work with the shipping carrier to investigate the delivery status.

The resolution of a lost, stolen, or misdelivered package may depend on the carrier's investigation, delivery records, and the specific circumstances of the shipment.

Customers are responsible for providing a complete and accurate shipping address and ensuring that the delivery location is secure and accessible.

If tracking shows that a package has been delivered but you are unable to locate it, please contact us promptly so we can assist with the next steps.

11. Shipping Damage

Please inspect your order as soon as it is delivered.

If your product arrives damaged, please contact support@yozmasport.com within 7 days of delivery.

To help us review a shipping damage claim, you may be asked to provide:

  • Your order number
  • Photos or videos clearly showing the damage
  • Photos of the shipping carton and packaging
  • A dated photo of the damaged component
  • Any relevant shipping or delivery documentation

Please retain all original packaging and paperwork until your claim has been reviewed and resolved.

If visible damage is present at the time of delivery, please note the damage on the carrier's delivery documentation or Bill of Lading before signing for the shipment whenever possible.

After reviewing the information provided, confirmed shipping damage may be eligible for replacement parts, compensation, or another appropriate resolution depending on the circumstances.

Shipping damage claims are time-sensitive, so we strongly recommend inspecting your e-bike and packages immediately after delivery.

12. Freight Forwarders & Customer-Arranged Shipping

Yozma's shipping and after-sales services are limited to the designated country or region of sale at the time of purchase. Once the product has been successfully delivered to the original shipping address provided in the order, Yozma's shipping services and fulfillment obligations are considered fully completed.

If a customer chooses to use a freight forwarder or third-party shipping service to forward, export, or reship the product to another country or region, the following additional restrictions apply:

  • Export Documentation Disclaimer: Yozma's products are processed through standardized customs declaration procedures in batches. We are unable to provide customized customs clearance or export documents for individual customer-arranged shipments or cross-border transfers, including separate Export Accompanying Documents (EAD), customs declaration numbers, or tax exemption certificates. Customers and their freight forwarders are solely responsible for all customs, tax, and legal compliance requirements associated with such shipments.

  • Transfer of Shipping Risk: Yozma's standard shipping protection does not cover any damage, loss, or delay occurring during subsequent transportation after the product has been delivered to the original shipping address.

  • Warranty Service Restrictions: Transferring the product outside its original country or region of sale will void the Limited Warranty. Yozma does not provide cross-border warranty services or ship replacement parts to addresses outside the original sales region.

For additional information regarding warranty coverage and claims, please review our Limited Warranty Policy.

Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:

Email: support@yozmasport.com

Website: yozmasport.com