Refund policy

Order Cancellation, Return & Exchange Policy

We value every customer’s trust and are committed to providing a transparent and fair after-sales experience. Please review the following policy carefully before placing your order.

1. Order Cancellation Policy

If you wish to cancel your order, please contact us as soon as possible at support@yozmasport.com.

Before Shipment

  • Orders canceled before shipment will incur a 5% handling fee based on the order amount.

After Shipment

  • If the order has already been shipped, cancellation is no longer supported.
  • You may initiate a return after delivery. A $180 per bike fee will be deducted from your refund, covering return shipping and restocking costs.

2. Exchange Policy

Before Shipment

  • Free exchange is available for products of the same price.
  • If you exchange for a different model, you are responsible for paying the price difference.

After Shipment (Not Delivered Yet)

  • Exchanges are not supported once the order has been shipped.

After Delivery (Within 14 Days)

Exchanges are accepted within 14 days of delivery. Items must be:

  • Unused
  • In original condition
  • Free from dirt, dust, or odor
  • Packed in the original packaging

We strongly recommend keeping the original packaging for at least 14 days after receiving your order.

Exchange Fees

  • Bike: $180 per unit
  • Accessory: $30 per unit
  • Battery: $100 per unit
  • Exchange for a different model: $180 shipping fee plus any applicable price difference
  • Defective or damaged item: Free replacement or exchange, with all related shipping costs covered by Yozma

3. Return Policy

Return Conditions

  • Returns must be requested within 14 days of delivery.
  • Items must be unused and in their original packaging.

We do not accept returns for:

  • Used items
  • Batteries returned for non-quality-related reasons
  • Special orders
  • Sale items
  • Gift cards

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 7 days of delivery.
  • Provide photos or videos showing the issue.

We will:

  • Offer replacement parts, an exchange, or compensation.
  • Cover all related shipping costs.

Non-Quality Returns

Customers are responsible for the following return shipping fees:

  • Bike: $180 per unit
  • Accessory: $30 per unit
  • Battery: $100 per unit

4. Return & Exchange Process

  1. Submit a Request

    Email support@yozmasport.com with:

    • Your order number
    • The reason for the return or exchange
  2. Review & Approval

    Our team will review your request and respond with its approval status.

  3. Receive Instructions
    • Approved requests will receive a return shipping label.
    • Do not return any item without prior authorization.
  4. Ship the Item
    • Pack the item securely in its original packaging.
    • Ship the item using the provided instructions or return label.
  5. Inspection & Processing

    Once the returned item is received, inspection and processing take 3–6 business days.

5. Refund Policy

  • Once approved, refunds will be issued to the original payment method.
  • Refund processing takes 7–15 business days, depending on your bank or payment provider.
  • Any applicable shipping fees already incurred will be deducted from the refund.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.
  2. Contact your credit card company or payment provider.
  3. Contact your bank, as processing times may vary.

If the issue persists, please contact us at support@yozmasport.com.

6. Important Notes

  • Do not return items without prior approval.
  • Unauthorized returns may incur a restocking fee of up to 25%.
  • Items that do not meet the return conditions will be rejected and returned to the customer.